Contact Us

Under the leadership of a General Manager, Santa Cruz Regional 9-1-1 comprises three divisions: Business, Operations, and Systems.

Business Division manages and supports the day-to-day administrative activities including employee benefits, payroll, accounts receivable and payable, budget, meeting support, and records requests.

• Our Business Office is available by phone Monday-Friday 9:00AM-4:00PM, or email Frontoffice@scr911.org.

Operations Division consists of all 9-1-1 dispatchers, call-takers, and supervisors and is staffed 24 hours a day, 365 days a year. They are responsible for connecting the community to necessary resources.

Systems Division is responsible for implementation, maintenance, and troubleshooting of computerized systems including Computer Aided Dispatch (CAD), 9-1-1 telephones, mapping, mobile data computers (MDCs), and reporting and data services.

STAFF DIRECTORY ---> click the right tab below for a staff contact list of our three divisions.

*PLEASE NOTE:  The Contact Form below is not ​a place to initiate a request to be contacted by public safety personnel to make a crime report or to request records. Contact Form submissions are not monitored 24/7. To report a non-emergency crime, please call:

• Capitola Police Dept              831-475-4242
• Hollister Police Dept              831-636-4330
• San Benito Sheriff's Office    831-636-4080
• Santa Cruz Police Dept          831-471-1131
• Santa Cruz Sheriff's Office    831-471-1121