Dispatcher of the Year

The Dispatcher of the Year (DOTY) embodies traits listed in the document, "A Successful NetCom Employee." Special achievements, performance on critical incidents, and/or participation in Authority teams may also be factors in selection of the DOTY. Our DOTY is selected by their peers and endorsed by the Authority's management team to receive this annual award.

Meet our 2023 Dispatcher of the Year

Rose Torres, who began her career as a 9-1-1 Public Safety Dispatcher with Santa Cruz Regional 9-1-1 in August 1, 2018, has been named the Santa Cruz Regional 9-1-1 Dispatcher of the Year for 2023.

Rose completed initial training on December 28, 2018 and continued to expand her skills by becoming fully law cross-trained on November 30, 2019. As a bilingual dispatcher, Rose is essential to the Authority’s ability to provide all citizens equitable access to emergency services.

Rose established herself within the organization, continuing to build skills by becoming an Emergency Medical Dispatcher (EMD) in 2020 and a Communications Training Officer (CTO) in 2021. Rose also serves her co-workers as the Vice President of the Employee Association.

Rose embodies the values of “A Successful Netcom Employee” by treating Users, the public and peers with respect and care. Rose is generous with her compassion and empathy, communicating with respect and courtesy while working to urgently obtain important information from callers. Rose understands, embraces and looks to enhance her role in the success of the public safety mission.

Rose was selected by her peers and unanimously endorsed by the Authority’s management team to receive this annual award, and as such, it serves as a statement of appreciation for the qualities Rose possesses from all those who work with her on a daily basis.

CONGRATULATIONS, ROSE!

**Learn about some of our previous Dispatchers of the Year here!**