COMMUNICATIONS ADMINISTRATIVE
POLICY/PROCEDURE

Policy No.: 120(b)
Date Issued: March 18, 1993
Date Revised: September 11, 2017

SUBJECT: TABLE OF CONTENTS - POLICY AND PROCEDURE MANUAL

VOLUME II - OPERATIONS

7. SECTION 3000 - TECHNICAL PROCEDURES

3000 Index to Section 3000 - (Revised) 03/20/13
3005 Creating and Dispatching a CAD Incident - (Revised) 04/18/06

3010 Entering/Viewing CAD Comments - 10/02/96
3020 CAD Configuration Team - (Revised) 06/05/09
3021 CAD Configuration Changes - (Revised) 07/28/10
3022 CAD Security Levels - 04/30/97
3025 Technical Operations Advisory Committee (TOAC) - 06/03/09
3030 GeoFile Reporting/Update Procedure - 07/01/05
3035 Authority Abbreviations - (Revised) 7/11/12
3040 Disposition Codes - 01/30/97
3045 CAD Time Outs - 12/10/03
3052 Use of Incident Fields - (Revised) 09/10/08
3052.80 Use of Apartment Number Field - 06/28/00
3055 Reopening CAD System Incidents - 08/24/98
3060 Ready Reference File - 05/24/00
3065 Use of Premise History Field in CAD System Incident - (Revised) 04/16/14
3070 CAD Computer and Paging Messages - 09/06/01
3080 Computer Software Licensing - 10/15/03
3081 Introduction or Alteration of Computer Files - 10/15/03

3082 Computer Anti Virus Protection - 10/15/03
3083 Computer System Security - (Revised) 12/02/09
3084 Backup, Use, and Storage of Computer Files - 12/10/03
3095 Collection and Dissemination of CAD Data - (Revised) 04/18/06
3105 Radio Console Set Up - (Rescinded) 03/20/13
3110 Federal Communications Commission (FCC) Rules and Regulations - (Rescinded) 09/01/09
3120 Radio Plan - 09/01/09
3200 Use of Internet and E-mail - (Revised) 03/30/16
3210 Internet Website - 09/28/98
3220 Recording System Operation - (Revised) 04/07/15
3230 Electronic Reading Board - (Revised) 10/01/07

3240 Electronic Briefing - 10/01/07

8. SECTION 4000 - OPERATIONS POLICY/PROCEDURE-LAW

4000 Index to Section 4000 - (Revised) 07/08/13
4010 Policy/Procedure Numbering Plan - (Revised) 05/07/12

4100 CAD PROCEDURES

4110 Common Abbreviations - (Rescinded) 11/08/10
4120 Dispatch Incidents - (Revised) 01/09/06
4121 Assigning Case Numbers - (Revised) 01/08/01
4122 Case Numbers Assigned by Records Personnel - 09/30/99
4130 Incident Priorities - (Revised) 01/10/05
4140 Capturing Vehicle Information - (Rescinded) 02/01/06

4140.80 Capturing Vehicle Use and Mileage - (Rescinded) 11/18/03
4150.80 Adding Beat to Forced Calls - 12/03/97

4200 OFFICER SAFETY

4201 Officer Safety - (Revised) 01/09/06
4205 Officer Down - (Revised) 09/14/09
4210 Cover Units - (Revised) 02/01/06
4220 Report on Conditions - (Revised) 02/01/06
4225 Unanswered of Unidentified Radio Transmissions - (Revised) 02/01/06
4230 In-Progress Calls for Service - (Revised) 05/08/06
4240 In-Progress Felony Calls - (Revised) 02/08/10
4250 Non-Emergency Request for Assistance by Field Unit - (Reviewed) 01/03/06
4260 Stay Clear Order - (Revised) 05/08/06
4270 Fire/Emergency Medical Service Request for Assistance - (Revised) 05/08/06

4300 RADIO PROCEDURES

4301 Guidelines for Use of Radio and Telephone (Reviewed) 03/06/06
4305 Radio Channel Time Checks - 05/14/07
4310 Alert Tone - (Revised) 09/09/13
4320 Clarity and Brevity - (Revised) 05/08/06
4325 Radio Silence - (Revised) 06/28/05

4325.80 Field Unit Request to Hold Radio Traffic - (Rescinded) 06/15/11

4330 Standard Dispatch Format - (Reviewed) 03/06/06

4330.80 Compensating for Pending Queue Time - 10/01/05

4331 Information Necessary for Initial Dispatch of Cold Incidents - (Revised) 05/08/06
4332 Previous Incident Information - (Reviewed) 03/06/06
4335 Use of Phones - (Revised) 01/08/01
4345 BOL Broadcasts - (Revised) 11/09/15

4345.81 Documenting Be On the Lockout Broadcasts - (Revised) 06/15/11

4346 Guidelines for Be on the Lookout (BOL) Broadcasts (Revised) 11/08/10
4350 Assigning Calls for Service - (Revised) 01/10/05

4350/SO.80 Santa Cruz Co. Sheriff's Office Service Centers - 05/17/96
4350/SO.81 Community Service Officers at the Sheriff's Office Centers - 12/13/99

4351 Assigning Calls for Service to Community Service Officers - (Reviewed) 02/27/06
4355 Assigning Telephone Reports - (Revised) 03/06/06
4360 Radio Channel Identification - (Revised) 05/17/06

4360.80 Unit Identifiers (Call Signs) - 12/10/03

4361 Use of Secondary Channels - (Revised) 05/17/06
4362 Use of Service Channels - 08/01/05

4362/SO Sheriff's Service Channel Implementation - 05/25/05

4364 Medical Emergencies - (Revised) 11/08/10
4365 Fire/Ambulance Responses w/o Law Enforcement - (Revised) 05/08/06
4370 Codes and Clear Text - (Revised) 05/14/07
4380 Common Code Sections - (Revised) 05/17/06
4390 Emergency Response by Peace Officers - (Revised) 06/28/05

4400 TELEPHONE PROCEDURES

4410 General Telephone Procedures - (Revised) 03/12/01

4410.80 Call Processing of In-Progress Crimes with Injured Persons - (Revised) 11/01/05

4415 E 9-1-1 Hang Up Calls - (Revised) 11/14/11
4416 Processing Wireless 9-1-1 Calls - (Revised) 11/14/11
4417 Wireless 9-1-1 Calls Reporting In-Flight Emergencies - 02/01/06

4420 Prioritizing Calls for Service - (Revised) 06/27/05
4430 Release of Home Telephone Numbers - (Revised) 05/17/06
4440 Classifying Calls for Service - (Revised) 05/17/06
4450 Excited Delirium - 05/10/10
4460 Release of Information - (Revised) 09/08/06
4470 Messages for Personnel - (Revised) 05/17/06
4480 Supplemental Reports - (Revised) 05/08/06
4490 Permits and Licenses - (Revised) 05/08/06

4500 CLETS AND OTHER AUTOMATED SYSTEMS

4501 Use of the Mobile Data Computers (MDC) - (Revised) 07/14/08
4502 Mobile Data Computer (MDC) Messages - 09/08/06

4505.80 SCAN/CLETS Administrative Messages - 11/20/97

4510 Confidentiality - Rescinded 09/08/06 - Refer to Policy 4460

4510.80 Disposal of Confidential Documents - (Revised) 06/22/09

4515 Search Clause Information -Rescinded 09/08/06 - Refer to Policy 4520
4520 Warrant Checks - (Revised) 07/08/13

4520.80 Notification of "Own Recognizance" Warrant Service - 06/13/00

4525 Supervised Release File - (Revised) 09/08/06

4525.80 Supervised Release Files (SRF) Hits - Rescinded 02/27/01

4530 Stolen Vehicle Entries - (Revised) 03/12/01

4530.80 Documenting Stolen Vehicle Entries - 07/18/97

4540 Radio Transmission of Criminal History Information - (Revised) 09/08/06

4540.80 Criminal History Requests from Field Units - (Revised) 02/27/01

4550 Driver's License Checks - (Revised) 09/08/06
4560 Records Checks - Rescinded 09/08/06; Refer to Policy 4540

4560.80 Remote Access Records checks in the Santa Cruz Metro Records System (SCMRS) - 03/01/02

4565 Attaching Open Query Returns to CAD Report - 07/14/10
4570 Property Checks - (Revised) 09/08/06
4580 Registration Checks - (Revised) 09/08/06
4590 Firearm Checks - Rescinded 09/08/06; Refer to Policy 4570

4600 NOTIFICATION AND CALL-OUT PROCEDURES

4605.80 On-Call Deputy District Attorney - 11/19/01

4610 Death Notifications - (Revised) 11/06/06
4611 Coroner Juristiction and Notification - 02/11/08
4615 Amber Alert - 02/01/06

4615.80 Amber Alert Activation Procedure - (Revised) 07/15/09

4616 Silver Alert - 03/11/13
4620 Official Press Releases
- (Rescinded) 11/20/06 Refer to Policy 7720

4625 Major Incidents - Adjacent Jurisdictions - (Revised) 11/20/06
4630 Canine Units - (Revised) 02/11/08
4635 Press Inquiries - (Rescinded) 09/27/99 Refer to Policy 4620
4640 Santa Cruz County Anti-Crime Team (SCCACT) - (Revised) 02/08/10
4650 Requests for Child Protective Services - (Revised) 02/11/08

4655/SO - Sexual Assault Forensic Examiner (SAFE) -(Revised) 07/08/13

4670 Immigration and Customs Enforcement - ICE - (Revised) 11/20/06
4680 Investigation Division - (Revised) 11/20/06
4690 Patrol Supervisor - (Revised) 11/20/06

4690.80 Notifying Patrol Supervisor of Arrests - (Rescinded) 06/15/11

4695 Notification of Off-Duty Officer Involvement - (Revised) 02/01/07

4700 SPECIFIC PROCEDURES

4701.80 Creating and Dispatching First Priority Calls for Service - (Revised) 01/28/10

4710 Alarms - General - (Revised) 11/14/11

4710.80 Obtaining the Alarm Site Telephone Number - (Rescinded) 06/15/11
4710.81 Alarms at the Capitola Mall - 09/01/03

4715 Alarms - Robbery - (Rescinded) 02/01/07
4720 Missing Persons - (Revised) 11/08/10
4725 Dead Body Calls (DOA) - (Rescinded) 02/11/08
4730 Pursuits - (Revised) 07/14/08
4735 Drivers Under the Influence - (Revised) 02/01/07
4740 Domestic Disputes - (Revised) 02/01/07

4740.80 Incident Types for Domestic Disputes 04/02/04

4745 Drunk Subjects - (Revised) 05/11/09
4750 Vehicle Tows - (Revised) 02/01/07
4760 Traffic Accidents - (Revised) 02/08/10
4765 Escorts - (Revised) 05/14/07
4770 Project R.O.P.E. - (Revised) 11/08/10
4775 Lost or Found Property - (Revised) 02/01/07
4780 Cruelty to Animals - 07/22/04
4785 Calls for Service Outside Jurisdiction Limits - (Revised) 05/14/07
4790 Abandoned Vehicles - (Revised) 05/14/07
4795 Private Detective Investigations - (Revised) 01/14/02

4800 SPECIFIC PROCEDURES

4800 Illegally Parked Vehicles - (Revised) 01/14/02
4805 Railroad Accidents and Crimes Involving Railroad Property - (Revised) 01/10/05
4810 Aircraft Accidents - (Revised) 07/09/07
4815 Sexual Assault - (Revised)11/19/07
4820 Arson - (Revised) 02/11/08
4825 Restraining Orders and Emergency Protective Orders - (Revised) 01/14/02
4830 Prowlers - 06/01/96
4835 Road Closures - (Revised) 06/28/05
4840 Stolen Vehicles - (Revised) 06/28/05
4845 Suicides and Suicidal Subjects - (Revised) 06/28/05
4850 Recovered Stolen Vehicles - (Revised) 02/19/04
4855 Civil Protests, Strikes and Labor Relation Incidents - (Revised) 06/28/05
4860 Citizen Assists - (Revised) 08/01/05
4861 Citizen Complaints - 07/08/13

4865 Suspicious Persons or Vehicles - (Revised) 05/10/04
4870 Officer Initiated Activity - 06/01/96

4870.80 Officer Initiated Requests for Fire and/or Ambulance - (Rescinded) 09/08/08

4871 Officer Initiated Requests for EMS Response - (Revised) 09/08/08
4875 Traffic Signals, Railroad Signals, Signs, and Traffic Hazards - (Revised) 07/11/11
4880 Community Service Officers - (Rescinded) 02/18/98
4885 Robberies - (Revised) 02/22/16
4890 Private Person Arrests by Private Security Officers - (Revised) 08/01/05
4895 Shots Fired - (Revised) 08/01/05

4900 SPECIFIC PROCEDURES

4900 Traffic Stops - (Revised) 08/01/05
4905 Traffic Citation Sign-offs and VIN Verifications - (Revised) 08/01/05
4910 Transporting Females - (Revised) 07/09/07
4915 Truants and Students Absent Without Leave - (Revised) 09/11/17
4920 Meal Break Requests - (Revised) 07/09/07
4925 Illegal Camping - 01/17/05

4930 Assault with a Deadly Weapon - (Revised) 07/09/07
4935 Assist Outside Department (AOD) - (Revised) 09/11/17
4940 Battery - (Revised) 07/09/07
4945 External Monitoring Devices - 07/09/12

4950 Bombs - (Revised) 02/11/08
4960 Brandishing - 06/01/96
4970 Burglary - 06/01/96
4990 Civil Disputes/Disturbances - 06/01/96
4995 Barking or Howling Dog Complaints - 09/08/08

9. SECTION 5000 - OPERATIONS POLICIES/PROCEDURES-FIRE

5000 Index of Section 5000 - (Revised) 03/03/05
5010 Policy/Procedure Numbering Plan - (Revised) 01/08/01

5100 CAD PROCEDURES

5105 Use of the Mobile Data Computer (MDC) 08/05/02
5110 Run Cards - (Revised) 01/08/01

5120 Run Card Usage - (Revised) 01/08/01
5121 Incomplete Assignments - (Rescinded) 01/08/01
5130 CAD Comments - (Revised) 01/08/01
5140 Tear and Run Printer Tests - (Revised) 01/08/01

5141.80 Sending CAD Printouts at Close of Incident - (Revised) 04/18/00

5150 Incident Types and Priorities - (Revised) 11/08/04
5160 Status Codes - (Revised) 07/14/08
5165 Non-Incident Related Time Outs - (Revised) 01/08/01
5170 Computer Aided Dispatch (CAD) System Configuration Changes - (Revised) 01/08/01
5180 Requesting Geofile Changes - (Revised) 01/08/01
5190 Changing Rescue Swimmer Attributes - 03/01/07

5200 FIELD SAFETY UNIT

5210 Field Unit Safety - (Revised) 08/01/05
5220 Law Enforcement Requests - (Revised) 05/17/06
5230 Dispatch to Violent Crime Scene - (Revised) 10/01/02
5240 Personnel Accountability Report (PAR) - (Revised) 01/10/05
5250 Report on Conditions - 02/01/07

5300 RADIO PROCEDURES

5305 Agency and Apparatus Numbering System - (Revised) 09/11/17

5305.80 Fire Paramedic Resources - (Revised) 12/17/04

5310 Codes and Clear Text - (Revised) 09/11/17
5315 Acknowledgment - (Revised) 08/01/05
5320 Non-Emergency Transmissions and Miscellaneous Broadcasts - (Revised) 09/11/17
5321 Priority and Emergency Radio Traffic Only - (Revised) 01/10/05
5325 Pager Tones - (Revised) 10/01/02
5329 Incident Pre-Alert - (Revised) 09/11/17
5330 Standard Dispatch Format - (Revised) 09/11/17
5331 Dispatching Multiple First Priority Incidents - (Revised) 01/10/05
5335 ICS (Incident Command System) Communications - (Revised) 10/15/02
5340 Expanded Dispatch - (Revised) 10/15/02
5342 Dispatch Net - (Revised) 05/09/16

5343 Command Net Assignments - (Revised) 01/10/05
5345 Radio Equipment Failures and Back-up Paging Procedures - (Revised) 05/09/16
5350 Radio Channel Definitions - (Revised) 05/10/10
5351 Radio Frequency Identification - (Revised) 10/15/02
5355 No Response to Dispatch - Rescinded 01/10/05
5356 No Response to Paging - 08/05/02
5360 Calcord Frequency - (Revised) 10/15/02
5370 Fire Agency Radio Channels and Frequencies - Rescinded 11/11/02
5380 Tactical Frequency Assignments - (Revised) 05/10/10
5385 Assignment of Command Net for Incidents Involving California Department Forestry (CDF) - (Revised) 07/13/09

5400 TELEPHONE PROCEDURES

5405.80 Information Necessary to Create a Fire Incident - (Revised) 12/17/04

5410 Burn Day Status - (Revised) 10/15/02
5420 Fire Season Information - (Revised) 02/08/10
5430 Dispatch Methods - (Revised) 10/15/02
5440 Information Only Calls - (Revised) 10/15/02
5450 Press Inquiries - Rescinded 02/01/06
5480 Non-Emergency Calls - (Revised) 10/15/02

5500 MUTUAL AID

5510 Second, Third and Greater Alarm Assignments - (Revised) 01/10/05
5520 Automatic Aid - (Revised) 10/15/02
5530 Mutual Aid Requests - 06/01/96
5531 Mutual Aid Requests From Non Fire Agencies - Rescinded 01/10/05
5540 Strike Teams/Task Forces - (Revised) 07/13/09

5540.80 Strike Team Task Forces - Dispatch Procedures - (Revised) 03/09/09
5541 Zone Based Strike Teams and Task Forces - Rescinded 06/28/05
5570 Inter-Dispatch Center Coordination - (Revised) 09/14/09

5570.80 Communication Methods with Adjacent Agencies for Auto Aid Requests - 03/11/02

5575 UCSC - NetCom Fire/EMS Dispatching 11/17/03
5580 Zone Coordinator Activation by Netcom - (Revised) 03/09/09

5590.80 Fire Incident Dispatcher Deployment - Rescinded 09/04/05

5600 NOTIFICATION AND CALL OUT PROCEDURES

5610 Fire Investigator Call-Out - (Revised) 03/09/09
5620 Duty Officer Notification - (Revised) 09/08/14
5630 Other Communications Center Notifications - (Revised) 10/30/02
5640 Special Request Page - (Revised) 03/06/06
5650 CDF State Responsibility Areas (SRA) - Rescinded 05/10/10
5660 Cal Fire: San Mateo-Santa Cruz Unit - 05/10/10
5670 Environmental Health - (Revised) 06/01/03
5680 CDF/County Fire - Rescinded 05/10/10

5680.80 California Department of Forestry (CDF) Tear and Run Printer - (Revised) 12/17/04

5690 Fire/EMS Users Group Notification Process - (Revised) 09/08/14

5700 SPECIFIC PROCEDURES

5705 Storm Conditions Dispatch System - (Revised) 05/10/10
5710 Alarms - (Revised) 03/13/17
5720 Structure Fire - (Revised) 11/17/08
5721 Collision with a Structure - (Revised) 10/30/02
5730 Vegetation Fire - (Revised) 10/30/02
5740 Vehicle or Vessel Fire - (Revised) 02/13/12
5750 Trash or Dumpster Fire - (Revised) 02/13/12
5760 Smoke Investigation - (Revised) 05/10/04
5770 Vehicle and Bicycle Accidents - (Revised) 05/10/10
5780 Rescues - (Revised) 05/08/06
5785 Rescue Swimmers - 03/01/07
5790 Wires - (Revised) 10/30/02

5800 SPECIFIC PROCEDURES

5800 Natural Gas or LPG - (Revised) 10/30/02
5820 Aircraft Incidents - (Revised) 10/30/02
5830 Public Service - (Revised) 10/01/02
5840 Air Rescue - 06/01/96
5850 Arson - (Revised) 10/30/02
5860 Unlawful Burns - (Revised) 10/30/02
5870 Unknown Type Fires - (Revised) 10/30/02
5875 Extinguished Fires - 03/10/08

5880 Medical - (Revised) 10/01/02
5890 Non-Emergency Rescue - (Revised) 10/30/02

5900 SPECIFIC PROCEDURES

5900 Hazardous Materials - (Revised) 09/08/14

5900.80 Activation of the Santa Cruz Hazardous Materials Interagency Team (SCHMIT) - (Revised) 09/08/14

5910 Bomb Threat - (Revised) 03/22/04
5915 Explosions - 03/22/04
5916 Incendiary Devices - 03/10/08

5920 Helicopter Standby - Rescinded 01/10/05
5930 Fire Fatalities - (Revised) 10/30/02
5940 Area Evacuations - (Revised) 10/30/02
5950 Pick up and Put Backs - (Revised) 10/30/02

10. SECTION 6000 - EMS POLICY/PROCEDURE

6000 Index of Section 6000 - (Revised) 06/12/09
6010 Policy/Procedure Numbering Plan - (Revised) 02/15/05

6100 CAD PROCEDURES

6105 Use of the Mobile Data Computer (MDC) 06/19/07
6110 Incident Numbers - (Revised) 02/18/04
6120 Common Abbreviations - (Revised) 05/10/04

6130.80 Use of Medical Incident Type Codes - 05/25/00

6160 EMS Disposition Codes - (Revised) 11/17/14

6200 FIELD UNIT SAFETY

6210 Field Unit Safety - (Revised) 08/01/05
6220 Dispatch to Violent Crime Scene - (Revised) 10/01/02
6230 Report on Conditions - 02/01/07

6300 RADIO PROCEDURES

6310 EMS Communications - (Revised) 02/01/06
6320 Radio Identifiers - Rescinded 06/28/05
6330 Codes and Clear Text - (Revised) 10/01/02
6335 Response Codes - (Revised) 06/28/05
6340 Assignment of Tactical Frequencies - (Revised) 10/01/02
6350 Unit Paging - Rescinded 06/28/05
6360 Simulcast Incidents - Rescinded 06/28/05

6360.80 Responsibility for Simulcast of Pre-Alerts and Initial Dispatches - 05/23/99

6369 Incident Pre-Alert - (Revised) 11/08/04

6369.80 Pre-Alert Procedure - 06/15/00

6370 Standard Dispatch Format - (Revised) 06/28/05
6380 No Response to Paging - (Revised) 06/28/05
6390 Acknowledgments - (Revised) 06/19/07

6400 TELEPHONE PROCEDURES

6405.80 Information Necessary to Create a Medical Incident - 09/15/99

6410 Requests for Emergency Medical Assistance - (Revised) 02/25/16

6410.80 Requests for Emergency Medical Assistance for "Not Breathing" Patients - (Revised) 08/12/09

6420 Reporting Party Cancellations - (Revised) 06/28/05
6430 Requests for First Aid Instructions - (Revised) 12/01/03
6440 Relaying Medical Advice - (Revised) 02/15/05
6450 Requests for the Coroner - Rescinded 02/11/08

6500 SYSTEM STATUS MANAGEMENT

6510 Post Locations - (Revised) 08/01/05
6520 Post Assignment Dispatch - (Revised) 05/12/08
6530 Unit Status - (Revised) 06/19/07
6531 Status Codes - (Revised) 03/06/06
6540 Determining the Closest Unit - (Revised) 06/19/07
6550 System Status Management Plan (SSM) - 06/01/96

6550.80 Manual System Status Management (SSM) Plan - (Revised) 03/25/98

6600 NOTIFICATION

6610 Paramedic Supervisor (Medic 100) - (Revised) 09/08/14
6620 Procedural Changes - (Revised) 06/28/05
6630 Special Advisories to All Units - (Revised) 10/31/05

6700 EMD (EMERGENCY MEDICAL DISPATCH) PROCEDURE

6710 Emergency Medical Dispatch (EMD) Policy - 06/01/96
6720 EMD Certification and Training - 06/01/96
6730 Emergency Medical Dispatch Program Suspension - 06/01/96

6800 EMERGENCY MEDICAL DISPATCH PROCEDURES

6810 Rerouting Units - (Revised) 06/28/05
6815 Requests for Additional Ambulances - (Revised) 06/28/05
6820 Simultaneous Incidents - (Revised) 06/28/05
6830 Extended Estimated Time of Arrival - 06/01/96
6840 Vehicle and Bicycle Accidents - (Revised) 05/10/10
6850 Multiple Casualty Incident Plan (MCIP) - (Revised) 08/01/05
6860 Response to University of California, Santa Cruz - Rescinded 09/08/14
6890 Hospital Receiving Status - (Revised) 02/09/15

6890.80 Hospital Receiving Status Procedure - (Revised) 07/01/05

6891 Hospital Trauma Status - Rescinded 05/09/05

6900 SPECIFIC PROCEDURES

6910 Mutual Aid Requests - 06/01/96
6920 Do Not Resuscitate Orders (DNR'S) - (Revised) 07/11/05
6930 Determination of Death - (Revised) 02/09/09
6940 Pick Up and Put Backs - (Revised) 08/01/05
6945 Sick Person - No Priority Symptoms - (Revised) 07/11/16
6946 Falls Down Stairs - 03/30/09
6950 Behavioral or Psychiatric Emergencies - (Revised) 08/01/05
6955 Suicide Attempts - (Revised) 08/01/05
6960 Skyline/Summit Remote Zone - (Revised) 07/11/05

6960.80 Skyline Remote Zone Procedure - (Revised) 02/01/06

6970 Hospital to Hospital Emergency Transfers - (Revised) 07/11/05
6980 Air Ambulance Dispatch - (Revised) 09/08/14

11. SECTION 7000 - OPERATIONS POLICIES - MISC

7000 Index to Section 7000 - (Revised) 06/01/13
7010 Communications Concern/Inquiry Form - (Revised) 10/15/03

7010.80 Automated Concern/Inquiry Form - (Revised) 10/13/06

7020 Visitors and Observers - (Revised) 07/13/11
7030 Standard for Answering Telephones - Reissued as Policy 7400 09/17/99
7038 Break List - 02/01/06
7039 Eating at Dispatch Work Consoles - Rescinded 03/12/09
7040 Housekeeping - (Revised) 03/09/11
7045 Issuing and Maintaining Authority Property - 11/26/03

7050 Deployment Plan - (Revised) 05/25/00
7051 Answering Bilingual Translations and Emergency Medical Dispatch (EMD) Calls at Law Primary Positions - 08/19/99
7052 Telephone Responsibilities When Dispatcher Assistants Are On-Duty - 05/23/99

7053 Position Responsibilities and Deployment - (Revised) 03/23/13
7060 Use of Tobacco - (Revised) 04/01/04
7070 Employee Parking Lot - (Revised) 06/04/98
7080 Radio Dispatcher Relief - 5/25/00
7090 Use and Expectation of Privacy - (Revised) 03/31/16

7100 PUBLIC WORKS

7110 Santa Cruz County Public Works On Call - (Revised) 12/01/10
7115 Santa Cruz County Public Works Remote Use of the Computer Aided Dispatch System (CAD) - 12/27/05
7120 Public Works Notifications for Cities - 04/26/08

7200 ANIMAL CONTROL

7205 Determining Responsibility for Animal Control - Rescinded 06/01/13
7206.80 Animal Control Incident Types - Rescinded 06/01/13
7209 Processing Emergency and Non-Emergency Requests for Animal Services Authority (ASA) After Normal Business Hours - Rescinded 06/01/13
7210 Santa Cruz County Animal Services Authority - Rescinded 06/01/13
7211 Statusing Santa Cruz County Animal Services Officers - (Revised) 11/09/07
7215 Santa Cruz County Animal Shelter - 06/01/13
7220 City of Watsonville Animal Control - Rescinded 06/28/05
7225 Answering Animal Control Phones During Business Hours - Rescinded 06/01/13

7300 ALLIED AGENCIES

7310 California Highway Patrol (CHP) - (Rev) 07/11/12

7400 TELEPHONE PROCEDURES

7400 Standard for Answering Telephones and Text - (Revised) 02/26/16
7401 Obtaining and Verifying Location and Telephone Number - (Revised) 04/21/10
7405 Misdrected Telephone Calls - (Revised) 04/18/06
7406 Non-Emergency, On-Line Reporting, and Administrative Calls - (Revised) 01/09/13
7407 Rude and/or Under the Influence Callers - (Revised) 06/17/09
7410 TDD and Text Calls - (Revised) 02/25/16
7411 TDD Terminology - 07/01/98
7420 Elevator Alarms - 10/05/98
7430 West Cliff Alarm Callboxes - Rescinded 02/01/06
7440 Using the Emergency Medical Dispatch (EMD) Transfer Line and Facilitation of Non-EMD - (Revised) 05/05/10
7441 Non-English Speaking Requests for Medical Assistance - 06/24/05
7445 Deceased Persons Calls - 02/11/08

7450 Dispatcher Assistants - 09/27/99
7460 Proper Use of Hold, Park Loop and Intercom - (Revised) 04/21/10
7470 Use of Personal Communications Devices in the Communications Center - (Revised) 07/23/07
7480 Procuring External Services - 12/02/03
7485 Processing Telematics Calls - 06/06/07
7490 Wireless 9-1-1 Calls - (Revised) 06/14/06
7495 Voice Over Internet Protocol (VOIP) Calls - 02/01/07

7500 ALTERNATE SITE PROCEDURES

7500 Activation of Alternate Site - (Revised) 08/12/08
7505 Emergnecy Response Team - (Revised) 07/01/04
7510 Alternate Site Response Team Training - (Revised) 09/01/03
7515 Activation of the Emergency Response Team - 07/01/04

7600 INCIDENT DISPATCH PROCEDURES

7600 Incident/Tactical Dispatch Team - (Revised) 11/18/09
7610 Activation of the Incident Dispatch Team - (Revised) 04/21/09
7615 Tactical Dispatcher Deployment - (Revised) 03/27/07
7620 Peer Support Team - Critical Incident Stress Management - 06/03/09

7620.80 Procedure for Critical Incident Stress Debriefings - 06/03/09

7700 MISCELLANEOUS OPERATIONAL PROCEDURES

7705 Response to Unusual Occurrences - 10/29/03
7710 Telephone Procedure - Public Officials - 07/02/09
7715 Office of Emergency Services (OES) Notification - 07/01/05
7720 Media Relations - (Revised) 12/05/07
7725 After Action Report - 01/31/13
7730 ICS - Special Operations - Critical Events - (Revised) 11/09/09
7740 Backup Generator - 12/14/09
7750 Disaster Recovery Plan - 12/14/09
7760 Agency Crime Bulletin (ACB) - 07/14/10
7770 Active Assailant - 03/13/17

12. SECTION 8000 - COMMUNICATIONS TRAINING POLICY

8000 Index & General Topics - (Revised) 09/27/14
8010 Resource Library - 01/15/97
8020 Training Standards - (Revised) 03/11/09
8025 Lesson Plans - (Revised) 03/11/09

8030 Attendance Standards for Training - (Revised) 03/11/09
8040 Training Committee - (Revised) 09/1/09

8040.80 Training Committee Schedule - 03/28/07

8050 Training Records - 12/10/03

8100 TRAINING ACADEMY

8110 Training Academy - (Revised) 03/11/09
8111 Training Academy Orientation - (Revised) 03/11/09
8112 Training Academy - Equipment Training - 02/26/98
8113 Training Academy - Law Dispatching - 12/22/99
8114 Training Academy
- Telephone Procedures - 12/22/99
8120 Academy Instructor - (Revised) 03/11/09
8130 Tests - (Revised) 03/11/09
8140 Extra Help Dispatchers - 06/01/96
8150 Training Academy Workbook - (Revised) 03/11/09
8160 Citizen's Academy for 9-1-1 - Reissued as Policy 8702 07/01/98

8200 COMMUNICATIONS TRAINING OFFICER

8210 Communications Training Officer (CTO) Program - (Revised) 09/10/08
8215 Mentor Program - Rescinded 09/27/14
8216 Trusty Assistant Program - 09/27/14
8220 Communications Training Officers - (Revised) 07/01/05
8225 Substitute Trainers - (Revised) 09/24/08
8230 Daily Observation Reports - (Revised) 03/11/09
8240 Alternative Training Plans - (Revised) 07/01/05
8250 Extra Help Dispatchers - (Revised) 07/01/05
8260 CTO Meetings - (Revised) 03/11/09
8270 Trainee Task List - (Revised) 01/07/09
8280 Trainee Evaluation of CTO Performance - (Revised) 07/01/05

8300 LAW ENFORCEMENT TRAINING

8301 Law Enforcement Trainee Task List - 04/30/97

8400 FIRE SERVICE TRAINING

8401 Fire Service Trainee Task List - 04/30/97

8500 EMERGENCY MEDICAL DISPATCH CERTIFICATION

8501 Emergency Medical Dispatch (EMD) Trainee Task List - 01/07/09

8600 IN-SERVICE TRAINING

8601 Intermediate CAD Skills Task List - 04/30/97
8610 Continuing Education - (Revised) 03/11/09
8620 Off-Site Training - (Revised) 06/21/99
8621 Ride Alongs - (Revised) 03/11/09
8630 TDD Validation - (Revised) 09/01/09
8640 Shift Training - (Revised) 03/11/09
8650 Remedial Training - 12/10/03

8700 COMMUNITY EDUCATION AND OUTREACH

8701 Community Involvement - (Revised) 03/11/09
8702 Citizen's Academy for 9-1-1 - (Revised) 05/21/02
8703 Media Relations - Rescinded 09/04/05 and reissued as Policy 7720

8800 QUALITY IMPROVEMENT

8801 Continuous Quality Improvement - (Revised) 11/04/09
8805 Random Customer Service Reviews - (Revised) 03/11/09
8810 Quality Improvement - 10/22/08

13. SECTION 9000 - STANDARDIZED RADIO REPORTING PROCEDURES

9000 Index to Section 9000 - (Revised) 09/08/06
9010 Release of CAD Information and Reports - (Revised) 04/07/15
9015 Requests for Duplication and Release of Dispatch Tapes - (Revised) 04/07/15

9015.80 Requests for Duplication and Release of Dispatch Recordings and Documents for the District Attorney's Office (DAO), Public Defender's Office (PDO), and Law Enforcement User Agencies - (Revised) 04/07/15

9020 E 9-1-1 Service - 06/01/96

9020.80 Procedure for Announcing 9-1-1 Transfers - 02/22/99
9020.81 Obtaining ANI/ALI Information - 01/10/00

9030 Premise History Files - (Revised) 02/08/10

9030.80 Broadcasting Premise History Information - (Revised) 02/08/10

9110 Emergency Notification System - (Revised) 07/11/16

9300 RADIO PROCEDURES

9320 Broadcasting Communicable Disease Information - (Revised) 11/19/07

 

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